Shipping, Delivery and Returns

Shipping and Delivery

At AirQuest Gear Store, we understand that getting your paragliding equipment quickly and reliably is important. Here’s an overview of our shipping and delivery process:

Delivery Options Overview

  • If you are located in the United States, with our standard shipping method, your package will generally take between 2-8 business days to be delivered via USPS or UPS Ground. Actual transit time depends on your location.

Shipping Process:

  1. Order Placement and Delivery Method Selection:
    • Browse our selection of paragliding gear and place your order.
    • You’ll be able to choose your preferred shipping method during the checkout process.
  2. Order Confirmation:
    • Shortly after placing your order, you will receive an order confirmation email containing your order details.
  3. Order Arrival:
    • Your order will be shipped according to the shipping method you selected. Please allow the specified transit time for delivery.

Expedited Shipping Options:

  • We offer expedited shipping for those times when you need your gear sooner. Options may include:
    • UPS Next Day Air
    • UPS 2nd Day Air
    • UPS 3rd Day Select
    • USPS Priority Express
    • FedEx Priority Mail
  • The availability of specific expedited options may vary. You can choose the shipping method that best suits your needs at the checkout page.

Signature Required:

  • For wings, harnesses, and other high-value or safety-critical items, we require a signature upon delivery to ensure secure delivery and prevent theft or misplacement.

Returns and Exchanges

AirQuest Gear Store wants you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:

Return and Refund Policy Overview

  • Please carefully review this policy before making a purchase.

Return Window:

  • You can return unwanted items by mail within 14 business days of receiving your goods.
  • If more than 14 business days have passed since you received your purchase, we cannot offer a full refund or exchange.

Return Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging, including all original components, manuals, and accessories.  

Proof of Purchase:

  • To complete your return, we require a receipt or other proof of purchase.

Refunds:

  • All items purchased from us are generally refundable, subject to the conditions outlined in this policy.

Repackaging:

  • Please ensure that the item you are returning is carefully repackaged with all original elements.

Condition of Items:

  • Any item must be in good, sellable condition in the original box with all paperwork for a full refund.
  • Open boxes or items that have been tested may be eligible for exchange only, at our discretion.

Non-Refundable Items:

  • Shipping costs are non-refundable.
  • PayPal or other payment processor transaction fees are non-refundable.

Return Shipping:

  • You are responsible for the cost of return shipping.

Exceptions:

  • The following items are final sale and cannot be returned:
    • Reserve parachutes
    • Paraglider or PPG wings
    • Harnesses (we do offer exchanges if the size doesn’t fit)

Return Process:

  1. Return Request: Contact our customer service team to initiate your return.
  2. Return Authorization: We may provide a return authorization and instructions.
  3. Ship the Return: Package the item securely and ship it to the return address we provide.
  4. Return Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  
  5. Refund or Exchange:
    • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
    • Exchanges will be processed according to availability.

Exchanges:

  • We only replace items if they are defective or damaged, except for harnesses as noted above.  
  • If you need to exchange an item, please contact us.

Shipping Returns:

  • To return your product, you should mail your product to the address provided by our customer service team.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.  
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Purchases:

  • You can purchase any item using a Credit card, PayPal, Venmo, or Zelle.
  • You can place your order over the phone during business hours.

Expert Advice:

  • You can get our expert advice for free if you have any questions while selecting your wing, harness, or reserve parachute.